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You cant crack the notes passowrd. Hopefully there is a db/list somewhere tells what the default password is for that id. The only other choice is for the user to keep on trying the pw or you create a new id file. Caution if you create a new id and they have encryted docs they wont be able to decrypt the docs with the new id file.
Feedback response number WEBB99ERZN created by ~Sean Eljumigon on 07/08/2013